Faq
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| Ordering | Customer Service |
| How can I place my order? | I have a question about my order? |
| Shipping & Exchanges | Privacy & Security |
| What is your Privacy Policy? | |
| How much do you charge for shipping? | Is my shopping experience safe? |
| How can I place my order? |
| Its easy to place an order with us. We make it fast and simple! When you are ready to purchase an item, you may have to select an option in the pull down box next to the product. Click the "Add To Shopping Cart" button. You will now be directed to view all items in your shopping cart. Each time you add an item to your shopping cart, you will be able to view all the items in your cart. After reviewing the items in your shopping cart, you can either start the check out process or continue shopping by using any of the top tabs. While you are shopping you can access your shopping cart at anytime by simply clicking on the shopping cart icon at the top right of any page. Once all the items you want to buy are in your Shopping Cart, click the button, 'Proceed to Checkout'. Here is where you will enter your order information and submit your order. |
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| What payment methods do you accept? |
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We currently accept most major credit cards (Visa, MasterCard, Discover) and PayPal. |
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The Tailored Tail will charge your credit card when your items ship. Please note that sometimes a charge may appear as an authorization, this is just to ensure your card has sufficient funds to cover the transaction once it is time to process. |
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We do our best to keep our most frequently ordered items in stock, to offer you our widest selection we do special order some items from our manufacturer. In stock items typically ship within 3-7 business days while special order items may take 5-15 business days to ship. |
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We currently collect sales tax from our Florida customers only. |
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At The Tailored Tail we want
to make sure we do our best to give you exact measurements and specific
size charts to help you select the correct size for your pup. In the
event that your item does not fit, please contact us at
returns@tailoredtail.com within 14 days of
delivery and we will arrange to exchange your item for the correct size.
While
we are happy to replace your item for you, we only accept returns that
have not been worn or used, returned items must have original tags and
packaging. Items
received without the original tags and packaging will be rejected and
returned to you. Please see our Return and Exchange Policy for more
details. Please
note that you will be charged additional shipping fees for your
replacement item. |
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We do our best to inspect every item leaving our warehouse, in the rare and unlikely event you receive a defective item we will replace it FREE of charge as FAST as we can. Please contact us at returns@tailoredtail.com within 14 days of the receipt of your order and we will take care of the rest. |
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| What is your 100% satisfaction guarantee? |
| We want to make sure you are absolutely satisfied
with your purchase. If for any reason you are not 100% satisfied,
contact us at
returns@tailoredtail.com to return
your item within 14 days of delivery for a no-hassle, no-question refund*. Our staff will be happy to assist you in any way they can to ensure you
have an enjoyable shopping experience. *Please note restocking fee applies. Shipping & Handling is non-refundable. |
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Please contact our wholesale department at info@tailoredtail.com for inquiries into The Tailored Tail branded products. |
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We understand you have choices when it comes down to your pup s needs and that is why at The Tailored Tail customer satisfaction is our number one priority. We only carry the highest quality products and guarantee you will be 100% satisfied with your order. If for any reason you are not satisfied with your purchase, please contact us at returns@tailoredtail.com within 14 days of receipt of your order to arrange for a refund.
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| How much do you charge for shipping? |
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We charge a flat shipping rate of $6.99 dollars on most of our items. Certain oversized items will cost more that the flat rate, these items will include a statement on the product detail page that lets you know that it is not eligible for flat rate or free shipping offers. Please check your shopping cart for the exact amount you will be charged for shipping and handling. Why don't you take advantage of our FREE shipping offer? All you have to do is purchase $149 or more from The Tailored Tail and you will receive free shipping anywhere in the continental USA. |
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| What is your privacy policy? |
| The Tailored Tail understands your concerns about privacy. We do not share your information with any third parties. We do collect passive information on products browsed via log files and we analyze this information in aggregate to ensure our site is merchandised in a manner that adds the most convenience and value to our customers. When an order is placed, we collect basic information including your name, home address, phone, email address and credit card information. We use this information to confirm your order and to respond to any questions you may have. Where required, we also share this information with certain intermediaries (UPS and Product Manufacturers) strictly to process and ship your order. |
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| Is my shopping experience safe and secure? |
| The Tailored Tail uses state of the art encryption methods to ensure your financial data is safe and secure. We are hosted and protected by Yahoo's SSL security 24/7. We offer our customers the best security to ensure their peace of mind to enjoy their shopping experience. When you shop with us, we guarantee the safety of every transaction! |
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| I have a question about my order? |
| Feel free to email us at any time at sales@tailoredtail.com or call us at (800) 854-1605. Our friendly staff will be more than happy to answer any questions you may have about your order. |
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