Shipping Information

We understand you have choices when it comes down to your pup s needs and that is why at The Tailored Tail customer satisfaction is our number one priority.  We only carry the highest quality products and guarantee you will be 100% satisfied with your order.  If for any reason you are not satisfied with your purchase, please contact us at returns@tailoredtail.com within 14 days of receipt of your order to arrange for a refund.

• * All returns and exchanges must be issued a Return Authorization Number (RA#) any item returned to us without an RA# will not be processed.  Please contact our customer service department at returns@tailoredtail.com for an RA# and the address to which you can mail your return.

• * All items returned or exchanged must be unused and in the original saleable condition. Any items worn or with incomplete packaging and tags will be rejected and returned to you.

• * Please note that All Returns will be charged a 20% restocking Fee.

• * Please note that we provide you with one (1) complementary shipping for exchanges. All additional exchanges will be charged shipping and handling fees as per your original order.

• * Please include a copy of your original receipt and RA# number to ensure your return is processed correctly and as fast as possible.

• * We work hard to process returns and exchanges as fast as possible.  Please allow 10-14 days after we receive your item before we ship an exchange or refund your purchase.

• * Please note that shipping and handling fees are non-refundable.

• * Please read the items description carefully before placing your order.  Certain items are non-refundable.

• * Customer is responsible for return shipping charges associated with returns and/or exchanges, for your safety we recommend using a insured/trackable courier to return items.  The Tailored Tail is not responsible for damaged or lost items in transit.

• * Undeliverable packages which require reshipment at the customer's request, are subject to a reshipment charge equivalent to the original shipping fees.  This includes refusal of a package, unclaimed packages, or misinformation on the part of the customer.  Should we be unable to reach the customer for resolution, a 50% restock charge will be applied and a store refund will be issued for the balance.  Shipping and handling is non-refundable.