Shipping Information

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Shipping
We charge a flat shipping rate of $6.99 dollars on most of our items.  Certain oversized items will cost more than the flat rate, these items will include a statement on the product detail page that lets you know that it is not eligible for flat rate or free shipping offers.  Please check your shopping cart for the exact amount you will be charged for shipping and handling.  Why don't you take advantage of our FREE shipping offer? All you have to do is purchase $149 or more from The Tailored Tail and you will receive free shipping anywhere in the continental USA.
Returns/Exchanges

We understand you have choices when it comes down to your pup s needs and that is why at The Tailored Tail customer satisfaction is our number one priority.  We only carry the highest quality products and guarantee you will be 100% satisfied with your order.  If for any reason you are not satisfied with your purchase, please contact us at returns@tailoredtail.com within 14 days of receipt of your order to arrange for a refund.

  • * All returns and exchanges must be issued a Return Authorization Number (RA#) any item returned to us without an RA# will not be processed.  Please contact our customer service department at returns@tailoredtail.com for an RA# and the address to which you can mail your return.

  • * All items returned or exchanged must be unused and in the original saleable condition. Any items worn or with incomplete packaging and tags will be rejected and returned to you.

  • * Please note that All Returns will be charged a 20% restocking Fee.

  • * Please note that we provide you with one (1) complementary shipping for exchanges. All additional exchanges will be charged shipping and handling fees as per your original order.

  • * Please include a copy of your original receipt and RA# number to ensure your return is processed correctly and as fast as possible.

  • * We work hard to process returns and exchanges as fast as possible.  Please allow 10-14 days after we receive your item before we ship an exchange or refund your purchase.

  • * Please note that shipping and handling fees are non-refundable.

  • * Please read the items description carefully before placing your order.  Certain items are non-refundable.

  • * Customer is responsible for return shipping charges associated with returns and/or exchanges, for your safety we recommend using a insured/trackable courier to return items.  The Tailored Tail is not responsible for damaged or lost items in transit.

  • * Undeliverable packages which require reshipment at the customer's request, are subject to a reshipment charge equivalent to the original shipping fees.  This includes refusal of a package, unclaimed packages, or misinformation on the part of the customer.  Should we be unable to reach the customer for resolution, a 50% restock charge will be applied and a store refund will be issued for the balance.  Shipping and handling is non-refundable.






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